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The protection of your personal data is very important to us. We naturally comply with the provisions of the EU General Data Protection Regulation. The following information provides a simple overview of what happens to your personal data when you use our service. Personal data are all data with which you can be personally identified.
The party responsible for the processing is:
VALIO Hamburg GmbH & Co. KG
represented by the Managing Directors Oliver Winter and Mathieu Réhel
Ernst-Merck-Straße 12-14
20099 Hamburg
Germany
Telephone: +49 40 3330 5920
Fax: +49 40 3330 5940
We have appointed an external Data Protection Officer (DPO) in accordance with Article 37 of the GDPR:
Konstantin Pflüger (eDSB TÜV)
Anywhere digital GmbH
Hoheluftchaussee 40a, 20253 Hamburg
Telephone: +49 40 38 99 50 – 0
This representative and our data protection team can be reached at the following e-mail address:
datenschutz(at)valio.de
We use technical possibilities to monitor the use of our website in order to ensure the operation of our website and to provide you with the best possible information. These data collection and analysis services are explained separately in this document. We do not under any circumstances use the data collected for the purpose of drawing conclusions about you as a person. The legal basis for this processing is the legitimate interest to operate our service professionally and securely, according to Article 6 para. 1 pt. f of the GDPR. In addition, there are situations in which you wish to provide us with personal data, such as when you contact us via our contact form. In this case, we will ask you for your consent for processing in accordance with Article 6 para. 1 pt. a of the GDPR.
Part of the data is collected to ensure that the service is provided without errors. Other data can be used to analyse your user behaviour.
When using the contact form, we only collect personal data (individual details about personal or factual circumstances of a specific or identifiable natural person) to the extent provided by you. For this purpose, we need your e-mail address to be able to answer your request. Accordingly, it is only used for this purpose. Your data are then deleted, unless you have expressly agreed to further processing.
We process and use your personal data when submitting an offer or orders via the contact form in order to subsequently ensure the processing of contracts (contractual or pre-contractual measures). After complete processing of the contract, all personal data will initially be stored in accordance with the statutory periods for reasons of tax law and commercial law. These are deleted after the expiration of this period, unless you have expressly agreed to further use or processing.
We need the following service partners to handle the contractual relationships:
Strato AG
Pascalstraße 10
10587 Berlin
Humdinger GmbH & CO. KG
Erik-Blumenfeld-Platz 15
22587 Hamburg
All measures in accordance with data protection law are observed and the scope of data transmission is limited to the minimum permissible.
Many data processing operations are only possible with your express consent. You can withdraw the consent you have given us at any time. All you have to do is send us an informal e-mail. The legality of the data agreement concluded up to the point of withdrawal remains unaffected by the withdrawal.
You have the right to free information, correction, deletion or blocking of your data at any time. Furthermore, you have the right to have incorrect or incomplete data corrected.
In accordance with Article 77 of the GDPR, you have the right to appeal to the supervisory authority. (for contact see below)
We would like to advise you that you have a right of objection in accordance with Article 21 of the GDPR in the event that personal data are processed. The objection can be made in writing or by e-mail to the above address.
In the event of violations of data protection law, the affected party has a right of appeal to the competent supervisory authority. The competent supervisory authority for data protection issues is:
Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit
Ludwig-Erhard-Str. 22, 7. OG
20459 Hamburg
Tel.: +49 40 428 54-4040
Fax: +49 40 428 54-4000
E-Mail: mailbox@datenschutz.hamburg.de
You have the right to obtain data which we process automatically on the basis of your consent or in fulfilment of a contract, to be handed over to you or to a third party in a common, machine-readable format.
You are entitled, within the framework of the applicable legal provisions, to receive information free of charge at any time about your stored personal data, their origin and recipients and the purpose of the data processing and, if applicable, a right to correct, block or delete this data. Legal regulations on storage and documentation periods must be observed. For this as well as for further questions on the subject of personal data, you can contact us at any time at the address given under contact data.
During your visit to our website, your surfing behaviour can be statistically evaluated. This happens mainly with cookies and with so-called analysis programs. The analysis of your surfing behaviour is usually anonymous. You have the option to object to such analyses or you can prevent it by not using certain tools. For more detailed information, please refer to the following data protection declaration.
The Internet pages sometimes uses so-called cookies. Cookies do not cause any damage to your computer and help to make our website more user-friendly, effective and more secure. Cookies are small text files that are placed on your computer and stored by your browser.
Most of the cookies we use are so-called “session cookies”. They are automatically deleted after you leave our site. Other cookies will remain archived on your device until you delete them. These cookies enable us to recognise your browser the next time you visit our website.
You can adjust the settings of your browser to make sure that you are notified every time cookies are necessary and so you can accept each of them individually. You can also adjust settings to exclude the acceptance of cookies for specific situations or in general and to activate the automatic deletion of cookies when you close your browser. If you deactivate cookies, the functions of this website may be limited.
Cookies that are required for the performance of the electronic communications transaction or to provide certain functions you want to use (e.g. the shopping cart function), are stored on the basis of Article 6 para. 1 pt. f of the GDPR. The website operator has a legitimate interest in storing cookies to ensure the technically error free and optimised provision of the operator’s services. If other cookies (e.g. cookies for the analysis of your browsing patterns) should be stored, they are addressed separately in tthis privacy policy.
The provider of this website and its pages automatically collects and stores information in so-called server log files, which your browser communicates to us automatically.
These are:
These data are not merged with other data sources.
The legal basis for this processing is the legitimate interest according to Article 6 para. 1 pt. f of the GDPR to operate this website professionally and securely.
If you submit enquiries to us via the contact form, your details from the enquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on these data without your consent.
The processing of the data entered in the contact form is thus exclusively based on your consent according to Article 6 para. 1 pt. a of the GDPR. You can revoke this consent at any time. All you are required to do is sent us an informal notification via e-mail. The legality of the data processing operations carried out up to revocation shall remain unaffected by the revocation.
The data sent by you to us via contact requests remain with us until you request us to delete, revoke your consent to the storage or the purpose for the data storage lapses (e.g. after completion of your request). Mandatory statutory provisions – in particular, statutory retention periods – remain unaffected.
We also collect and use your data from the contact form on the basis of Article 6 para. 1 pt. b of the GDPR in the event that an offer is to be sent to you or your order is received directly by us. This constitutes a contractual or pre-contractual measure. After complete processing of the contract, all personal data will initially be stored in accordance with the statutory periods for reasons of tax law and commercial law. These are deleted after the expiration of this period, unless you have expressly agreed to further use or processing.
We use the service “Cerber Security & Antispam,” offered by Cerber Tech Inc. New York, NY, 1732 1st Ave, 10128, USA. The hacker protection plugin blocks intruders via IP or subnet and protects against further attempts when a specified limit of retry attempts is reached. This makes brute-force attacks or distributed brute-force attacks from botnets impossible. In addition, blocking or allowing logins from specific IP addresses is possible via the creation of an IP blacklist or whitelist. According to the provider’s statement, no data is collected or processed in this context – neither by the services nor by the offered software.
To output the website in multiple languages and make it accessible to a larger number of users, we use a multi-language system. Cookies or similar technologies can be stored and read. These can store the user’s selected language and redirect the user to the version of the website that matches the browser language. The legitimate interest in using this service is to store the user’s language to deliver the content in the correct language.
For the management of deployed cookies and similar technologies (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details about how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing/.
The legal bases for processing personal data in this context are Art. 6(1)(c) GDPR and Art. 6(1)(f) GDPR. Our legitimate interest is the management of deployed cookies and similar technologies and related consents.
The provision of personal data is neither contractually required nor necessary for entering into a contract. You are not obligated to provide personal data. If you do not provide the personal data, we cannot manage your consents.
We have integrated YouTube components on this website. YouTube is an internet video portal that allows video publishers to upload video clips for free and other users to view, rate, and comment on them free of charge. YouTube allows the publication of all kinds of videos, so entire films and TV shows, as well as music videos, trailers, or videos created by users themselves, are accessible via the internet portal.
The operating company of YouTube is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Each time you visit one of the individual pages of this website operated by us and on which a YouTube component (YouTube video) has been integrated, the internet browser on your IT system is automatically prompted by the respective YouTube component to download a representation of the corresponding YouTube component from YouTube. Further information about YouTube can be found at https://www.youtube.com/yt/about/de/ . As part of this technical process, YouTube and Google receive information about which specific subpage of our website you visit.
If the data subject is logged into YouTube at the same time, YouTube recognizes with the call of a subpage containing a YouTube video which specific subpage of our website you visit. This information is collected by YouTube and Google and associated with your YouTube account.
YouTube and Google always receive information via the YouTube component that you have visited our website when you are logged into YouTube at the time of accessing our website; this occurs regardless of whether you click on a YouTube video or not. If you do not wish such transmission of this information to YouTube and Google, you can prevent it by logging out of your YouTube account before accessing our website.
The privacy policy published by YouTube, available at https://www.google.de/intl/de/policies/privacy/, provides information on the collection, processing, and use of personal data by YouTube and Google.
On our websites, we use Google Analytics 4 (GA4), a web analysis service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).
In this context, pseudonymized usage profiles are created and cookies (see the “Cookies” section) are used. The information generated by the cookie about your use of this website may include, among other things:
The pseudonymized data may be transmitted by Google to a server in the USA and stored there.
The information is used to evaluate the use of the website, compile reports on website activities, and provide additional services related to website use and internet use for market research and customized design of these web pages. These data may also be transferred to third parties if required by law or if third parties process these data on behalf.
This processing is carried out exclusively upon the explicit consent according to Art. 6 (1) lit. a) GDPR.
The default storage duration of data set by Google is 14 months. Otherwise, the personal data will be stored for as long as necessary to fulfill the processing purpose. The data is deleted as soon as it is no longer necessary for achieving the purposes.
The parent company, Google LLC, is certified under the EU-US Data Privacy Framework as a U.S. company. Thus, there is an adequacy decision according to Art. 45 GDPR, allowing the transfer of personal data without further guarantees or additional measures.
Further information on data protection when using GA4 can be found at: https://support.google.com/analytics/answer/12017362?hl=de.
This privacy policy is updated with new features or legal changes. The current version can be found here.
Status: February 24, 2025